Complaints and appeals
We Value Your Voice: Channels for Complaints, Suggestions & Feedback
Dear Clients and Partners,
CHCS is always committed to delivering professional, impartial, and reliable services. Every piece of feedback you provide is a valuable opportunity for us to reflect and continuously improve.
To ensure your concerns are handled seriously, promptly, and effectively, we have established the following formal channels. Whether you have a complaint or a suggestion to share, we sincerely promise to listen attentively and provide a proper response in accordance with our internal procedures.
Our Commitment & Process:
1. Acknowledgment of Receipt: We will send an acknowledgment via email or phone within 1 working day of receiving your feedback.
2. Initial Assessment: Your feedback will be assigned a reference number, logged, and undergo an initial assessment and categorization by a dedicated officer.
3. Investigation & Handling: We will conduct necessary investigations based on the nature of the matter and collaborate with relevant teams to develop a resolution. The entire process adheres strictly to confidentiality principles.
4. Response & Feedback: We are committed to providing a substantive response regarding the handling progress or final outcome within 10 working days. For complex matters, we will promptly inform you of any expected extension.
You may submit your formal feedback through any of the following channels:
Option 1: Complete the Standard Form (Recommended)
To ensure information completeness and facilitate efficient handling, we recommend downloading and completing our Customer Feedback & Complaint Handling Form.
[Download Form:CHCS-F-13 Customer Complaint Report.pdf]
Please send the completed form to our dedicated email:chcs@chcssh.com
Option 2: Written Correspondence or In-Person Visit
If you prefer to submit materials via written letter or in person, our address is:
Room 1501-2, No.1 Building, Lane 77, Tingxueyuan Road, Nanxiang Town, Jiading District, Shanghai
(To ensure handling efficiency, please provide a valid email address or contact number alongside your submission.)
Option 3: Preliminary Contact via Phone
You may first contact us by phone at +86 021-69961976. We will understand the preliminary situation and guide you through the subsequent steps.
Your trust is highly valued. Thank you for helping CHCS become better.
